Shipping and Returns
Shipping Methods and Rates
Shipping offers are only valid on orders containing full price products shipped in the continental United States and applies to Standard Ground shipping orders only. Gift certificates do not qualify for the promotion. Not valid for cash. Previous purchases are not eligible for adjustments.
yslbeautyus.com ships to US addresses only. Our express shipping does not deliver on Saturday or Sunday nor do they deliver to Post Office boxes. APO orders will be shipped via Smartpost please anticipate a 4 to 6 week delivery. Standard shipping charges apply. Orders shipping to Alaska, Hawaii, U.S. Territories take 6-8 days. We do not ship outside of the U.S. at this time.
1. Standard Shipping (3-5 business days)
- Complimentary shipping on all orders of $75 or more. For orders under $75, standard rates apply; see costs at checkout.
2. Express Service - Next, Second and Third Day Shipping
- Next Day cost is $20.00 for orders under $100 (1-2 business days)
- $1 additional for each $100 after that ($21.00 for orders $100 - $200, etc.)
- 2 Day cost is $15.00 for orders under $100 (2 business days)
- $1 additional for each $100 after that ($16.00 for orders $100 - $200, etc.)
- 3 Day cost is $10.00 for orders under $100 (3 business days)
- $1 additional for each $100 after that ($11.00 for orders $100 - $200, etc.)
Please note, due to shipping regulations, a number of our products are required to ship by ground within the United States. Additionally, these products cannot ship to the U.S. Virgin Islands. If priority shipping is selected upon check-out, you will be notified if one or more of your products are not eligible and the entire order will be shipped via ground shipping.
Change Submitted Orders
To change an order you have already placed, please contact a Yves Saint Laurent beauty Customer Representative at 1.866.725.6791 or email us at Customer Service and select the subject ""Online Order"" in My Question drop-down menu. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your needs.
Returns & Exchanges
Should you ever purchase anything from the Yves Saint Laurent Beauty eCommerce website (yslbeautyus.com) that is not pleasing to you, you may return it for a full 100% refund via Yves Saint Laurent Beauty's eCommerce website within 60 days. Products sold via yslbeautyus.com may not be returned to other store locations.
Customers who purchase products from the Yves Saint Laurent Beauty website may return them by mail. Please call 1.866.725.6791 for more details. Yves Saint Laurent Beauty products purchased in all other locations may not be returned to the Yves Saint Laurent Beauty eCommerce website.
For our bookkeeping purposes, we respectfully request that you include the sales receipt and/or invoice with any return. If you purchase Yves Saint Laurent Beauty products from unauthorized retailers or other unauthorized sources, we regret that we cannot offer you our money-back guarantee or otherwise assist you with any problems that you may encounter.
If you require further information regarding the return of any Yves Saint Laurent Beauty products, please do not hesitate to call us at 1.866.725.6791 it would be our pleasure to assist you.
Yves Saint Laurent Beauty Guarantee
At yslbeautyus.com, we stand behind our service, our products and our customers. That is why we have a 100% satisfaction guarantee behind every online purchase from yslbeautyus.com. If, for any reason, you should ever purchase a Yves Saint Laurent product from yslbeautyus.com that is not pleasing to you, you may return it to yslbeautyus.com for a full 100% money-back guarantee.
We process orders Monday through Friday in the order in which they are received. Orders placed after 12:00PM EST (Noon) will not be processed until the next business day.
To check the status of your order, please use the tracking number included in your shipping confirmation email. For questions regarding your order, please call us at 1.866.725.6791 or email us at Customer Service and we would be happy to assist you.
Report Order Problem
If your order is missing a product, contains a damaged item, or any other concern, please contact a Yves Saint Laurent beauty Customer Representative at 1.866.725.6791 or email us at Customer Service. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.
We regret that we do not ship outside the U.S. at this time for orders placed at yslbeautyus.com.
International Credit Card Payments
Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept International credit cards from countries not listed above.
Use of this e-gift card constitutes acceptance of the following terms and conditions. The YSL E-Gift Card is redeemable when purchasing goods or services at yslbeautyus.com. The value of your purchase will be deducted from the card’s current value. This E-Gift Card may be used multiple times until the value is fully depleted. This E-Gift Card is not redeemable for cash, except where required by law. This card does not expire, and there are no fees associated with its use. This E-Gift Card is not refundable or transferable; it is not replaceable if lost or stolen. Issued by Yves Saint Laurent, Luxe Division of L’Oréal USA.