Answer to common questions
Do you test on animals?
L'Oréal has been promoting alternative methods for over 30 years.
Our consumers’ health and safety have always been an absolute priority for L’Oréal. As is the support of animal welfare.
L’Oréal has developed a very rigorous safety evaluation procedure of its products, backed by Research. Well before the question of animal testing was raised by civil society or within a regulatory framework, L’Oréal has been committed to new methods of assessing safety that don’t involve animals. A true pioneer, L'Oréal has been reconstructing human skin models in laboratories to elaborate in vitro safety tests since 1979, as an alternative to animals. In 1989, L’Oréal completely ceased testing its products on animals, thus 14 years before the regulation required so. Today, L'Oréal no longer tests its ingredients on animals and no longer tolerates any exception to this rule.
Certain health authorities may nevertheless decide to conduct animal tests themselves for certain cosmetic products, as it is still the case in China. L’Oréal has been the most active company working alongside the Chinese authorities and scientists for over 10 years to have alternative testing methods recognized, and permit the cosmetic regulation to evolve towards a total and definite elimination of animal testing. Thanks to this, since 2014, certain products manufactured and sold in China like shampoo, body wash or make-up are no longer tested on animals.
Can you send samples of your products?
Sorry, product samples are not available for general distribution, however YSL members receive two deluxe samples on all orders over $75. To become a member, click here and use one click Log-in through your favorite social media site to register. The benefits of creating an account are:
Deluxe Samples with every order of $75 or more
Private Invitations to friends and family shopping events
Classic YSL collector-edition and complimentary birthday gifts
Access to limited-edition products, online exclusives and discontinued items
Additionally, if you are interested in trying Yves Saint Laurent cosmetics and skincare products, please visit one of our counters. A Beauty Specialist will be happy to help you choose products for your skin type, and introduce you to cosmetics to help you achieve the look you like. Each counter has testers so that you have the opportunity to try each product before you make a purchase.
Can I change or cancel my order?
Orders submitted on our website process and ship very quickly; regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
You should expect the package for delivery by UPS in approximately 3-5 business days, unless you have requested an expedited method of shipment. Please consider that shipments require an additional 2 days to process the order.
Can I use a foreign credit card?
Consumers using international credit cards issued in CHINA, BRAZIL, CANADA, GERMANY, UK or US can place orders on this website provided that the SHIP-TO ADDRESS is in the UNITED STATES. We are sorry, at this time we are unable to accept international credit cards from countries not listed above.
Problem placing an order online?
We are sorry that you are having difficulty placing your order. Please be aware that if your billing address does not match the credit card company's records exactly, your order will not be placed.
How to track my order?
You may obtain your tracking number from your shipping confirmation email or click here.
When re-setting your password visit the My Account section (at the top of the page) and click “Forgot Your Password?” Enter your email address and a link will be sent to your email inbox. Please use that link to reset your password.
Does The Website Ship Products Internationally?
At this time, our website does not ship outside the United States.
Where Can I Buy Yves Saint Laurent Beauty Products?
Yves Saint Laurent Beauty sells products exclusively through our website, select department and specialty stores and at our Yves Saint Laurent Boutiques. To locate the nearest Yves Saint Laurent Beauty counter, please visit our Store Locator here. Since some store locations only carry Yves Saint Laurent Fragrance, we recommend calling the store before your visit if you are also interested in cosmetics and skincare.
Can I learn more about engraving offered on YSLBeautyUS.com?
Our complimentary engraving varies by product including our mascaras, fragrances, and lipsticks. Please see each individual product page for details.